The replacement or refund of the product for incorrect shipment will be accepted only on condition that the returned product is in intact and sealed packaging and only if contained within the original packaging. In the event of a defective or damaged product, the shipping costs for the return of the product will be paid in full by the buyer, who will be solely responsible for organizing the shipment for the return of the product to the supplier; once in possession of the product and verified the existence of the defect or damage complained of, the supplier will proceed alternatively as follows:

1. if the buyer chooses to replace the defective or damaged product, the supplier will provide for the shipment of the replacement product at its own expense, remaining solely responsible for organizing the shipment. the supplier will provide, exclusively by bank transfer or paypal, to reimburse the buyer for the shipping costs paid by the latter for the return of the product, according to the current rates applied by the Italian post office. the re-credit will take place promptly and in any case no later than 30 (thirty) days from the date of return of the product to the supplier;

2. if the buyer chooses the refund, the supplier will provide, exclusively by bank transfer or paypal, to fully refund the buyer both the sale price of the product indicated in the immediate commercial invoice accompanying the product or in the transport document, and the shipping costs for the return of the product paid in advance by the buyer, according to the current rates applied by the Italian post office. The refund will be made promptly and in any case no later than 30 (thirty) days from the date of return of the product to the supplier.

Express Courier Service 24 / 48 / 72 / 96 working hours from the date of departure from Bologna - the courier will make 2 consecutive delivery attempts without an appointment (0830/1830); if both attempts fail, the goods will be available in storage at the courier's local office after which, if the recipient will collect them directly within 5 working days, there will be no additional costs; if instead he requests the 3rd delivery attempt, or collects the goods in storage after 5 working days from the date of opening of the storage file, the recipient will be charged in advance (via PayPal or bank transfer) a surcharge of € 10.00 + VAT as storage costs; after 5 days. working days from the date of opening of the storage file without the recipient collecting the goods in storage, the goods will be returned to Bologna, after which, to take possession of the goods, the following sum must be paid in advance: EUR 10.00 + VAT (return costs) + € 10.00 + VAT (storage costs) + € 10.00 + VAT (return costs).

Delivery is intended to be at street level at the street number indicated by the buyer. The buyer is required to verify upon receipt, the conformity of the product delivered to him in relation to the order placed, according to the following:

a. the number of packages (packages or cans) indicated in the immediate accompanying invoice (if professional) or in the transport document (if consumer);

b. the packaging or container is intact, not damaged or wet. Only after this check, the buyer must sign the courier's delivery note, after which he will not be able to make any objection regarding the external characteristics of what was delivered to him in relation to the order placed; however, if there is no correspondence between the order and the delivery, according to the above-mentioned rules, the buyer must not accept the goods and raise the objection directly with the supplier. The supplier guarantees the replacement of any product that is defective, damaged or sent by mistake with the responsibility of its employees. The buyer may return the product by ordinary mail ("ordinary parcel") specifying the reasons for the return and the request for replacement or credit. Both in the case of a request for replacement and in the case of a request for credit, the buyer must also necessarily indicate his bank details (IBAN) or PayPal (e-mail) for the execution of the refund bank transfer. In the event of incorrect shipment, the shipping costs for the return of the product or for the additional shipment of the missing ordered product will be entirely borne by the supplier; the latter will be solely responsible for organizing the shipment for the return of the product or the shipment of the missing ordered product.

• PayPal

Very simple and secure payment system that allows us to ship the products you have chosen quickly.

• Bank transfer

You can do this from any bank account, even online.

Within a maximum of 24 working hours from placing the order you will receive a communication from us containing the company IBAN.

• Payment on delivery - cash on delivery

Cash on delivery, compared to shipments with advance payments, has a surcharge of €3.17 including VAT and is only available for the ITALIAN territory.